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FAQ



USING THE ULTRALIGHT

HOW DO I FOLD THIS ORIGAMI MAT?

We are so glad you asked! 

Folding the Ultralight neatly will spark joy, and keep it in a neat bundle. 

For a neat fold, fold the long edges together then fold straps to to four times, in half. 

yogo mat instructions

Then pick up the mat all neatly folded like a newspaper and hold if flat with one hand, while you pull the straps around then clip. Tug them tight!

WHOOPS, I USED IT UPSIDE DOWN.

It’s ok! You can restore your mat to its pristine cleanliness by washing and rinsing it in the shower then hanging up to dry by the straps.  Do not wash it in the washing machine as this will degrade the rubber and void the warranty.



PRODUCT QUESTIONS

CAN I TRY IT IN A STORE?

You might see a YOGO product in stores, but we are mostly focused on serving you directly. 

WHAT IS THE ULTRALIGHT MADE WITH?

We are happy you asked. Yogo yoga mats are made with natural rubber tapped from a tree, grown on a long-term rubber tree plantation. Kind of like maple syrup. The rubber is collected in buckets, dryed, then sent to our low-waste factory where it is mixed with about 20% other natural mineral ingredients like dyes, preservatives, and stuff to make foam up into squishy rubber (as opposed to hard rubber like an eraser). Then it gets squished through a machine to make sheets, gets cut, straps are sewn on, and boxed and sent to you! At the end of the mat’s life it can biodegrade since it is made with natural materials. Yogo Mat Ultralight straps are recyclable plastic so if your local city accepts plastic 5 and 7, you can cut those off and put them in the recycling bin, or send them back to us!

IS THIS RUBBER GOING TO CRUMBLE?

Nope! We know that’s an issue for some soft mats, but the Yogo Mat uses only the best materials and is designed to last 5 years or more even when used regularly. (Search Hero Policy in this document). It is a very durable eco-friendly mat that won't crumble while you use it.

IS IT MADE OF LATEX?

Yogo Mats are 99.9% latex-free because they are transformed and heated in production. Latex is the liquid stuff that comes out of a tree, and it turns into rubber when it gets heated. *However* it is possible that these mats contain an trace amount of latex, so if you have a latex allergy, to be safe we suggest you do not buy this natural rubber product.

WHICH SIDE GOES DOWN?

You can pick either side and stick with it to keep the other clean. We recommend to try both and see what you prefer.

IS IT STICKY / NON-SLIP / GOOD GRIP?

Crazy-sticky. The yoga mat is made of real gummy natural rubber from a tree, so it has great grip!

IS IT GOOD FOR HOT YOGA?

Our grip is strongest in 'dry' yoga. If you plan to practice heated, follow the crowd and pack a towel just in case. 

ISN’T THE ULTRALIGHT KINDA THIN?

The 1.5mm-2mm thickness is by design, allowing a tiny, light bundle without folds. The mats are surprisingly cushiony for how thin and light they are, and you will definitely be more in touch with the ground. Many of our customers report getting it for travel then using it all the time because it is so much more convenient. Try reading some of our customer reviews to see what people think!

IS THIS AN EVERYDAY MAT?

Absolutely! Many of our customers get this for travel then start using it as their around-town mat, especially if they live in an urban area or commute. Give it a whirl and see. The Ultralight is phenomenal for commuting and provides a clean practice area anywhere, including carpeted hotel room floors, the office, or the park.



SHIPPING

How much is shipping?

Our clever shopping cart will quote you the exact price for your address during checkout automagically. You can double check all the charges before you purchase. Domestic orders usually range from $5-$12, and international can range from $15 to $45.

How long will it take to arrive?

We typically need 2-3 business days to receive and prepare your order, and US shipping typically takes 1-3 business days once the courier has it. International orders usually take 3-5 days once picked up by the courier.

Due to Covid, please note that shipping times have at least doubled, and be sure to order as early as possible. 

How do I pay import tax and brokerage internationally?

Some countries may impose a tax or customs duty when you import a product. This rate is up to the recipient country. Our system will magically talk to your country’s customs through the interweb, and any fees are typically communicated in advance of delivery. 

Do you ship internationally?

Yes! Anywhere with a postal address. The pandemic has greatly disrupted shipping but we typically have a courier available for international, or USPS.

This is a yoga emergency, can I overnight it?

We don’t like to overpromise overnighting, but ship almost every day in our handy warehouse. 

Why is my international shipping so much?

Pro tip: Sometimes, there is an up-charge for a rural address. If you think this might apply to you, perhaps see if there is a city address that you could use.

Do you ship to a hotel?

Yes, all the time. To make sure it gets to you, we strongly recommend writing: "Guest" before your name, and "Hotel" in the street address, but do not put the hotel as the business name, as some customs think that the hotel is the recipient and needs to pay tax.

There is no shipping displaying for my country

Please try double checking the spelling and zip code format; sometimes these have to be perfect or the system will not recognize it. For example is there a space in the zip code? Another common issue is typing the entire street address in the first line. If it is long, take up two lines so the computer systems can find it in the interwebs.

My item never arrived.

Don’t panic, it is very seldom actually lost. If your item does not seem to have arrived, first try tracking it using the confirmation email link. If it says delivered but you don’t see it, it is almost certainly with the neighbor, at the back room in the hotel, stuck in the wrong PO box, etc. Ask around a few times, and with a few people, and it will probably turn up quickly.

Asking around is usually the fastest way to get your misplaced Yogo item into your hands!



USING THE ULTRALIGHT

How do I work this newfangled origami mat?

We are so glad you asked! Folding the Ultralight neatly will spark much joy, and keep it in a delightful bundle. Please watch this zippy folding and washing video. Did you catch that? Here it is again step by step:

Put the straps side down when you use the mat, away from your body. Straps are tough, and they go on the ground, and the outside of the folded mat. Reclip the straps to keep them out of the way before you practice. When you are ready to fold it up, fold the Ultralight skinny-ways first towards the straps (make the long edges touch like a hot dog bun) keeping the straps down. Then fold it in half (toe to straps) four times keeping straps done. Then pick up the mat all neatly folded like a newspaper and hold if flat with one hand, while you pull the straps around then clip.

There is also a handy diagram at the top of this page.


PRODUCT QUESTIONS

Can I try it in a store? Why is there no store map?

You might see a Yogo product in stores, but we are currently focused on serving you directly with our zippy-fast delivery services. It was too hard to keep track of which of our whole sale partners were in stock or out of stock, and we don’t want to send you on a goose chase, so we aren’t using a map right now.

What is the Ultralight made with?

We are happy you asked. Yogo yoga mats are made with natural rubber tapped from a tree, grown on a long-term rubber tree plantation. Kind of like maple syrup. The rubber is collected from many small plantations then sent to our factory where it is mixed with about 20% other natural ingredients like dyes, preservatives, and stuff to make foam up into squishy rubber (as opposed to hard rubber like an eraser). Then it rests (like dough) and gets squished through a machine to make sheets. Then it gets cut, straps are sewn on, and it is boxed and sent to you!

At the end of the mat’s life it can biodegrade since it is made with natural materials. Yogo Mat Ultralight straps are recyclable plastic so if your local city accepts plastic 5 and 7, you can cut those off and put them in the recycling bin.

Is this rubber going to crumble?

Nope! We know that’s an issue for some soft mats, but the Yogo Mat uses only the best materials and is designed to last 5 years or more even when used regularly. (Search Hero Policy in this document). It is a very durable eco-friendly mat that won't crumble while you use it.

Is it made of latex?

Yogo Mats are 99.9% latex-free. Latex is the liquid stuff that comes out of a tree, and it turns into rubber when it gets heated and vulcanized and turned into a yoga mat. *However* It is possible that these mats contain an extremely small amount. If you have a latex allergy, to be safe we suggest you do not buy this natural rubber product.

Which side goes down?

The cloth side goes down, so that the inside stays cleaner (straps are on the outside, away from your body). But as long as you stick with one side it will stay more sanitary than a rolling mat because it the two sides don’t touch. (Boom!)

Is it sticky / non-slip / good grip?

Crazy-sticky. The yoga mat is made of real natural rubber from a tree, so it is super-duper mega sticky!

Is it good for hot yoga?

Yes and no. That crazy mega-stick when dry can lose traction when it gets very wet. Like all yoga mats, we recommend a towel for Hot Yoga for safety.

Isn’t the Ultralightkinda thin?

Yes and that is a key feature. This is what allows it to be so small and minimalist. Ultralight mats are surprisingly cushiony for how thin and light they are, but you are definitely more in touch with the ground. Super thick heavy mats have been marketed as ‘pro’, but many people like a thinner mat for greater stability and convenience.If you prefer a maximalist thick mat, then this may not be the right one for you. Try reading some of our customer reviews to see what people think of it!

If you are thrilled by the idea of a mat that fits in your purse, carry-on or day pack, and you don’t mind modifying a pose or two, then the Ultralight is your dream boat.

Is this an everyday mat?

Absolutely! Tons of our customers get this for travel then start using it as their around-town mat, especially if they live in an urban area or commute. Give it a whirl and see. The Ultralight is phenomenal for commuting and provides a clean practice area anywhere, including carpeted hotel room floors, the office, or the park.



SUPPLY CHAIN

Was this product made with good labor conditions, and where was it made?

Yes. Our mats are made at a top-of-the line sustainable rubber facility that is very clean and pleasant and that we have personally inspected and received audits for. It carries ISO 14001 and 9001 certs as well as FSC. I visited both the rubber factory and the sewing factories and can personally certify that they were good places to work. Yogo is very concerned about these things and we are currently working on an initiative to go all the way to the plantation with our supply chain certification, and we hope to release a film on it.

How was this product made?

Yogo Ultralight mats are made with natural rubber tapped from trees in Asia. The rubber comes from long-term plantations, and the rubber is tapped by lightly scoring each tree in a way that it can produce the liquid latex sustainably for its whole lifetime (just like maple syrup is made). The rubber is dried and shipped to our factory where it is mixed with some preservatives and natural ingredients about 20% to allow it to stay aerated in a foam (common to all rubber mats). This sits for a while then is smooshed through a rolling machine to make flat sheets of rubber mats, then cut into shape.

Then our mats go to a separate sewing facility to get the straps sewn on, then back to the main factory to be folded, quality inspected a third time or so, then carefully boxed and labeled and put on a cargo boat to come to the United States. We visit our factory regularly and review their audits. It is atop quality facility in the region and carries ISO 14001 and 9001 certifications, as well as being FSC certified.

Natural rubber is much more expensive to work with, but we chose it because it comes from trees which absorb carbon thereby stabilizing the climate, and at the end of its life it biodegrades. So, it is a more earth-friendly, "cradle-to-cradle" approach.



ENGAGE WITH US

I want to buy many, many Yogo Mats.

We are so happy! Yogo has an application process for corporate discounts, group rates, wholesale buyers, and distributors. Please contact us at sales@yogo.net or visit our buyers page. We do offer co-branding and customization at a certain level of volume.

I am an influencer and I want to rep you!

Yay! Please take a spin around our @yogo Instagram to get to know us, and write us at social@yogo.net. Every year we do some collaborations with influencers and affiliates, so drop us a line!

Do you accept promotional blog posts?

At this time we do not host guest blogs that are a promotion (eg, backlink).



THE FINE PRINT

What is your warranty policy?

Yogo offers a 5-year manufacturing guarantee on all our products. If one of our items has a manufacturing defect, then we will replace or refund it. The warranty does NOT cover normal wear and tear, or any deviation from our care instructions.

In order to request a warranty replacement, please fill out the form on our contact page and attach photos of the problem. 


CARE INSTRUCTIONS

Please follow these care instructions to ensure a long lifetime for your Yogo Mat!

Cleaning: the Ultralights are designed to be rinsed in the shower and hung up by the straps to air dry thoroughly after each use. (Even overnight!). It can also be deep-cleaned with a natural ‘Castile’ soap (like Dr. Bronners) and rinsed and dried thoroughly. Do not leave Yogo yoga mats in the hot sun for extended periods, as this will void the warranty.

Make sure the mat is thoroughly dry before storing it. Store in a cool, dry place.

Use use the mat for yoga and other similar floor exercises. 



RETURNS, CHANGES AND EXCHANGES

I ordered the wrong color.

Quick! Write us at info@yogo.net. Our fulfillment team leaps up out of savasana, and rushes down to the warehouse to ship when you place an order, however if it has not gone out yet, we will do our very best to make a change.

I want to return my Yogo item.

We understand that sometimes people change their mind. YOGO is happy to accept returns of unopened, unused, and undamaged merchandise purchased from our website within fourteen (14) days of purchase. A refund for the cost of the merchandise will be issued to your original form of payment. When returning merchandise to Yogo, you are responsible for paying any shipping, duties, taxes, and/or customs brokerage fees associated your return. To return an item simply:

(1) Contact us at info@yogo.net to request a return and explain the reason for the return. If accepted we will issue an authorization email.

(2) Pack your unused item in any container, and include a copy of (1) your original online receipt, and (2) the approval email, to the address we provide.

(3) We will credit back the value of the goods to your original form of payment, minus a 10% restocking fee. Please allow two weeks for this to process.

I want to exchange for something different.

To exchange a Yogo item purchased from our website, simply make a return of the unused merchandise and place an order for a new one. Unless Yogo mistakenly sent the wrong item, you are responsible for shipping charges.